The terms of are auctions are in each auction and all sections provided in those auctions so please read the ones that pertain to you, ie, U.S. buyer or International buyer. For this reason we do not offer returns/refunds and our items are sold as is. Battery operated items/wind up items are sold as collectibles due to their age. If you have questions about an item or it's size, please review all pictures/information in the listing. You also should ask any questions before you pay for an item, because if you receive it and it's not the size you thought it was, etc, we cannot accept returns. The only time we will offer a refund is if the item was majorly mislisted or not as described.
If you have any questions please contact us and we'll be glad to answer them.
We NOW accept credit card payments thru paypal. Do NOT send payment before we give you the total, especially if you are an International buyer as we will not know the cost for insurance for you until we find out from the post office. If your payment does not include insurance, you will be required to make a 2nd payment to cover insurance before the item can be sent out.
If you use paypal, you should be a verified member and should have a confirmed shipping address, if not please let us know before you make a purchase, or send payment. IF you do not have a confirmed shipping address, we will need to make contact with you by phone before we can ship out.
In addition to credit card payments thru paypal, we also accept direct funding, funds from a bank account or an echeck from paypal. (Echecks must clear before we will send anything out.)
Sometimes the ecrater shipping calculator is off and does not figure the correct shipping for larger items or certain shipping zones. If that happens and we determine that some additional shipping is required, we'll let you know immediately. If that happens, the extra cost will have to be paid before we can ship that item out.
For large or very heavy items, we may be able to use a UPS Store to ship your items and save you money if we can but the closest one is a half hour away, but most of our items ship by the U.S. Postal Service, priority mail insured. If item is over 20.00 insurance and delivery confirmation is included. Up to 20.00, only delivery confirmation is included in the cost. If you want insurance for those items up to 20.00, it must be included with your payment, and that is an extra 2.00.
As stated previously, if the shipping price is too low for heavier items that the shipping calculator does not take into account, we will let you know, and the extra amount must be paid, at the buyers expense, before we can send the item out. Please email us with any questions about our policies.
Shipping times are when the post office says they can deliver, NOT from the time you pay, so if you need the item by a certain time for a special occassion, please let us know before making payment.
We are not new to selling online, just Ecrater, so please check our over 11 year history under the about us section.